04 · Services
Care & Support
A website is not a piece of furniture you put up once. Software ages, certificates expire, content goes stale. We keep your site current, secure and fast — and you have someone to call.
- Pricing
- from €49/month
- Process
- ongoing, cancel monthly
Included
Updates & dependencies
Every library in use is kept current and checked after the update — not applied blindly and hoped for.
Security & monitoring
Known vulnerabilities are reported automatically and assessed. Security-critical holes we close without asking first and tell you afterwards.
Backups
Daily backups with 30 days of history and a restore test every quarter. A backup never restored is not a backup.
Uptime checks
Checked every minute. If the site goes down we know before you do — and you get a message rather than a surprise from a customer.
Content edits
Depending on the plan, an allowance of copy changes, new images or one extra subpage per month. You send an email, we do it.
A named contact
No ticket number, no hold music. A reply within one working day, and immediately if the site is down.
Process
Ongoing care — in three steps.
- 01
Takeover
Credentials, an inventory, backup and monitoring setup. For sites we did not build, additionally a security and load-time check.
- 02
Running operation
Updates, checks and change requests run on the agreed cadence. Ideally you notice none of it.
- 03
Quarterly review
Every three months a short report: what was done, what stood out, what we recommend next.
Scope of service
What care actually means here
Maintenance is usually sold in adjectives. Here are the numbers you can hold us to — they apply from the day the contract starts.
1 working day
Reply to your report
You write to an address, not to a ticket system. If the site goes down we react immediately, not the next morning.
30 days
Backup history
A full backup of files and database every night. Once a quarter we restore one as a test — a backup that has never been checked is not a backup.
60 checks per hour
Uptime
Your site is called from outside every minute, and the SSL certificate is monitored alongside it. We notice an outage before your first customer does.
12 update runs a year
Updates & security
Once a month the system and its dependencies are updated and the site is clicked through afterwards. Security-critical gaps get closed straight away, not at the next appointment.
2 hours a month
Content changes done for you
Included from the Care plan up: swapping copy, replacing images, adjusting opening hours. You send an email, we do it. Anything larger we quote first.
4 reports a year
Quarterly report
Two paragraphs instead of forty pages: what was updated, where load times stand, whether there were outages. From the Care plan up, a monthly load-time measurement as well.
Yes, after an inventory. It costs €290 once and shows what running the site realistically costs. If the site is in a state we cannot take responsibility for, we say so — and bill only the inventory.
No. All plans can be cancelled at the end of any month. A minimum term would be a bet that you will eventually want to leave — in which case something else is wrong.
Monitoring reports it immediately. On working days we react within a few hours, outside business hours the next morning. If you genuinely need 24/7 standby, you get an honest recommendation from us rather than a promise we cannot keep alone.
Ready for a professional digital presence?
Let us build a website together that makes your business visible. A reply within 24 hours with a transparent fixed price.
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